Coaching And Management Training – Interview With Liz Scott

Coaching for Performance - Liz Scott & Flow Learning
Liz Scott specialises in improving business performance through management training, coaching and mentoring. She’s also the lead trainer on our new blended learning programme ‘Coaching for Performance’ which includes e-learning, tutor support and classroom sessions.

We asked her some questions about how coaching fits into business performance and if it should be something organisations spend money on in times of recession.



Q .  Most training budgets are under pressure at the moment so it coaching really a priority?

The major benefit of coaching is that it makes the very best of what you already have. Coaching improves people’s performance, efficiency and effectiveness and ultimately improves overall business performance. When budgets are tight, businesses need to use their limited resources wisely, and investing in people through coaching helps ensure that you stay a step head of the competition.

Q. Isn’t coaching something managers should be doing anyway ?

Yes, absolutely it is. Although traditional management training does not necessarily provide managers with the skills that they need to be a good coach. Managers often feel that they are expected to know all the answers and give instructions to their staff, but a coaching style enable’s a manager to get staff on board and develop a unified team effort.

Q.  What sort of skills does a good coach have?

Questioning and listening are the cornerstones of coaching. Sounds easy, right?  Then why do staff often complain that their managers don’t listen?  A good coach will have the skills to ask the right question, in the right way at the right time and listen effectively to the answer.  Having the ability to take a step back and be objective is also key to being a good coach.

Q. Can managers ever make good coaches?

Managers can make excellent coaches if they take the time out to learn the necessary skills. Although some people make naturally good coaches, everyone needs to learn the tools and techniques to back that up effectively. It is also important for managers to know when to coach and when not to, as the coaching role is most useful when applied in the right context.

Q. Other than managers who else can benefit from learning coaching techniques?

Coaching can benefit anyone who deals with people on a daily basis, whether that is in management, partnership or front line services. For the small business owner for example, using coaching techniques can significantly improve relationships with both customers and suppliers, as it gives an extra depth to communication which helps to ensure that everyone is getting what they want and need from the relationship.

Do you have any questions or comments on coaching for Liz? Feel free to email us or leave a comment below.

For more information on our blended learning programme take a look at our Coaching for Performance page. We’re delivering this programme as an open course in the North East in November and also run it as in-house training for organisations.

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